Question 1

Connect Accounts

Accepted Answer

Connecting

Now that you have a dedicated environment, you will see a new option on the Accounts > Add Account screen, Account Environment. This allows you to add your new trading account into either our Public environment, which is the usual, standard environment, or your Dedicated Environment, which will either have the initial random name, or a custom name you set.

Upon selecting your environment, the trading account will go through the same Add Account process as usual, once the account has been added successfully, to either the Public or Dedicated Environment, you simply use Traders Connect as normal.

Moving

Should you wish to move trading accounts between your environments, you can do so by heading to Integrations > Dedicated Environment.

On this screen, you will see an option in the left menu named Account Configuration, here, you can see a list of your trading accounts.

Within this list, you will see a dropdown menu on the right hand side, showing you which environment your account currently resides in, and easily allowing you to select a new environment.

Once you select a new environment, the system will reconnect your trading account to the selected environment.

Disconnecting

Should you wish to di

Question 2

Contact Us

Accepted Answer

Our friendly support team is available every day to assist you with any issues or questions you may have. You can reach us via Email, Live Chat, WhatsApp or Telegram during our opening hours.

Opening Hours

All opening times are in the UK time zone.

Monday - Thursday: 08:00 - 23:00
Friday: 08:00 - 17:00
Saturday: 10:00 - 17:00
Sunday: 10:00 - 17:00

How to Access Live Chat

To contact us via Live Chat:

Go to the ‘Help’ Icon:
- In the top menu bar of the Traders Connect platform, click on the ‘Help’ icon.
Select Live Chat:
- From the dropdown menu, select the Live Chat option to start a conversation with our support team.

Checking the Platform Status

Our engineering team operates 24/7 to ensure the smooth functioning of our platform. In the event of any issues, our team works diligently to resolve them as quickly as possible.

How to Check the Status Page

For real-time updates on the status of our platform:

Visit the Status Page:
- Our Status Page provides up-to-date information about the operational status of Traders Connect. You can check it anytime to see if there are any ongoing issues or maintenance activities.

By staying informed through our Status Page and knowing how to reach our support team, you can have confidence in the reliability and support provided by Traders Co

Question 3

Create Copier

Accepted Answer

Video Tutorial:

${youtube}Create a copier

Written Tutorial:

Creating a trade copier on Traders Connect is a straightforward process. Follow the steps below to set up your trade copier and start copying trades efficiently.

Step-by-Step Guide to Creating a Trade Copier

Step 1: Access the Copy Trading Page

Navigate to the Copy Trading Page:

Head over to the Copy Trading page in the Traders Connect app, which can be found here.

Step 2: Add a Master Copier

Select "Add Master Copier":

On the Copy Trading screen, click the "Add Master Copier" button.

Open the Add Copier Screen:

This will bring up the Add Copier screen where you can configure your trade copier settings.

Step 3: Configure Copier Options

Follow On-Screen Steps:

Follow the steps on the Add Copier screen to configure your trade copier. You will be presented with various options to customize your copier according to your trading strategy.

Step 4: Understand Copier Options

Review Copier Options:

It's important to fully understand each option available for your trade copier. For detailed information about each option, click here to read more about the available settings and configurations.

Step 5: Confirm and Create Copier

Complete the Setup:

After configuring your copi

Question 4

SL and TP Settings

Accepted Answer

Copy Stop Loss

When set, the copier will copy the Stop Loss value over to the slave account if set on the master. Be aware, this is used as a fallback, if the master account closes the trade then the slave trade will also be closed.

If this option is not set, the trades will still be closed on the slave if the master hits Stop Loss.

Copy Take Profit

When set, the copier will copy the Take Profit value over to the slave account if set on the master. Be aware, this is used as a fallback, if the master account closes the trade then the slave trade will also be closed.

If this option is not set, the trades will still be closed on the slave if the master hits Take Profit.

Copy Pending Orders

When set, the copier will copy pending orders directly over to the slave account.

If this option is not set, a pending order on the Master will be executed as a Market Order on the Slave once the pending order is filled.

Fixed Stop Loss

The Fixed Stop Loss setting allows you to set a Stop Loss on all trades, regardless if the master trade has a Stop Loss or not. This value is set in pips.

Fixed Take Profit

The Fixed Take Profit setting allows you to set a Take Profit on all trades, regardless if the master trade has a Take Profit or not. This value is set in pips.

Stop Loss Refinement

This setting allows you to refine the master Stop Loss, for example, your master trade contains a Stop Loss of 10 pips, and your refiner is set to 5 pips, then your slave

Question 5

Multiple cTrader ID's

Accepted Answer

Video Tutorial:

${youtube}Multiple cTrader ID's

Written Tutorial:

| Many users manage multiple cTrader IDs for various reasons, such as having separate credentials provided by a proprietary trading firm for each account. Traders Connect allows you to handle multiple cTrader IDs efficiently by re-authenticating your cTrader accounts. Follow the guide below to add trading accounts from different cTrader IDs.

Step-by-Step Guide

Manage Your cTrader IDs

Understand cTrader Authentication: Your cTrader authentication in Traders Connect is based on the cTrader ID you are logged into at the cTrader ID website.

Logout and Login to the Correct cTrader ID

Access the cTrader ID Website: Go to the cTrader ID website.

Logout from Current cTrader ID: If you are currently logged in, log out from the current cTrader ID.

Login to the Desired cTrader ID: Log in to the cTrader ID that you wish to authenticate with Traders Connect.

Authenticate in Traders Connect

Go to the Accounts Screen: Navigate to the Accounts screen on Traders Connect.

Click the "Add account" Button: Click the "Add account" button to start the process of adding a new account.

Select cTrader Platform:** On the Add Account screen, select cTrader from the list of platform options.

Authenticate with the Correct cTrader ID: You will be redirected to the cTrader au

Question 6

General Information

Accepted Answer

Symbols are exactly that, trading symbols, such as EURUSD, XAUUSD, AAPL etc. They are the symbols that will be traded on your broker account.

In order to use a trade copier correctly, you must be aware of certain things related to symbols, otherwise, you may run into issues whilst copy trading.

General information

Symbol Names - It's very important to be aware of symbol names whilst copy trading, if the names do not match exactly then your trades will fail to copy.

Minimum Lot Size - You must be aware of your brokers minimum lot size for a traded symbol, for example, if you are trading the DAX market on broker A, they may have a minimum lot size of 0.01, where broker B may have a minimum lot size of 0.1. This means any trades copied below 0.1 on broker B would fail.

Maximum Lot Size - You must also be aware of your brokers maximum lot size for a traded symbol, for example, if you are trading the EURUSD market on broker A, they may have a maximum lot size of 50, where broker B may have a minimum lot size of 100. This means any trades copied above 50 on broker A would fail.

Contract Size - Depending on your account type, your contract size can differ. For example, there are 3 main account types, micro, mini and standard. You need to be aware that a micro account is 100x smaller than a standard account, and a mini account is 10x smaller than a standard account. Therefore, when considering your copier risk setting, if

Frequently Read Articles

Browse All Categories