Contact Us
Our friendly support team is available every day to assist you with any issues or questions you may have. You can reach us via Email, Live Chat, WhatsApp or Telegram during our opening hours.
Opening Hours
All opening times are in the UK time zone.
- Monday - Thursday: 08:00 - 23:00
- Friday: 08:00 - 17:00
- Saturday: 10:00 - 17:00
- Sunday: 10:00 - 17:00
How to Access Live Chat
To contact us via Live Chat:
- Go to the ‘Help’ Icon:
- In the top menu bar of the Traders Connect platform, click on the ‘Help’ icon.
- Select Live Chat:
- From the dropdown menu, select the Live Chat option to start a conversation with our support team.
Checking the Platform Status
Our engineering team operates 24/7 to ensure the smooth functioning of our platform. In the event of any issues, our team works diligently to resolve them as quickly as possible.
How to Check the Status Page
For real-time updates on the status of our platform:
- Visit the Status Page:
- Our Status Page provides up-to-date information about the operational status of Traders Connect. You can check it anytime to see if there are any ongoing issues or maintenance activities.
By staying informed through our Status Page and knowing how to reach our support team, you can have confidence in the reliability and support provided by Traders Connect.
Conclusion
We are committed to providing excellent support and keeping you informed about the status of our platform. Whether you need assistance or want to check on the platform's operational status, Traders Connect is here to help.
Updated on: 04/09/2024
Thank you!