> ## Knowledge Base Index
> Fetch the complete knowledge base index at: https://help.tradersconnect.com/sitemap.xml
> Use this file to discover available pages before exploring further.
> Pure-Markdown content can be obtained by appending a '.md' suffix to the content URLs listed in the sitemap (without the trailing slash).

# Renewals

At Traders Connect, we aim to provide a seamless subscription experience. Our subscriptions renew automatically to ensure uninterrupted access to our platform. Here is a detailed explanation of how our renewals process works, including what happens in the event of a failed payment.

## Automatic Renewal Process

### How It Works

* **Automatic Renewal:** All subscriptions on Traders Connect are set to renew automatically at the end of each billing cycle. This applies to both monthly and annual subscriptions.
    
* **Cancellation:** If you wish to stop your subscription from renewing, you must manually cancel it before the renewal date.
    

## Handling Failed Payments

### Account Status

* **Failed Payment:** If your payment method fails (e.g., due to an expired card), your subscription renewal will not be successful.
    
* **Account Disablement:** If a renewal payment fails, your account will be disabled 24 hours after the failed payment attempt.
    

### Data Retention and Account Removal

* **Data Retention:** We keep all your trading account data on our system for 30 days after your account is disabled.
    
* **Account Removal:** If your account remains disabled for more than 30 days, all existing trading accounts will be removed from our platform, and all trading history will be lost.
    

## Conclusion

Traders Connect subscriptions renew automatically unless cancelled. If a payment fails, your account will be disabled 24 hours after the failed renewal attempt. You have a 30-day window to update your payment information and reactivate your account before your trading data is permanently removed.