Renewals

At Traders Connect, we aim to provide a seamless subscription experience. Our subscriptions renew automatically to ensure uninterrupted access to our platform. Here is a detailed explanation of how our renewals process works, including what happens in the event of a failed payment.

Automatic Renewal Process

How It Works

• Automatic Renewal: All subscriptions on Traders Connect are set to renew automatically at the end of each billing cycle. This applies to both monthly and annual subscriptions.

• Cancellation: If you wish to stop your subscription from renewing, you must manually cancel it before the renewal date.

Handling Failed Payments

Account Status

• Failed Payment: If your payment method fails (e.g., due to an expired card), your subscription renewal will not be successful.

• Account Disablement: If a renewal payment fails, your account will be disabled 24 hours after the failed payment attempt.

Data Retention and Account Removal

• Data Retention: We keep all your trading account data on our system for 30 days after your account is disabled.

• Account Removal: If your account remains disabled for more than 30 days, all existing trading accounts will be removed from our platform, and all trading history will be lost.

Conclusion

Traders Connect subscriptions renew automatically unless cancelled. If a payment fails, your account will be disabled 24 hours after the failed renewal attempt. You have a 30-day window to update your payment information and reactivate your account before your trading data is permanently removed.

Updated on: 29/08/2024